The test covers basic email functionalities, such as composing, formatting, sending, and organizing emails. Candidates will learn to use features like CC, BCC, and email threads, as well as setting up and managing email rules and folders to streamline their inbox management.

It also includes email etiquette, focusing on writing professional emails, using appropriate language, and understanding the importance of clear and concise communication. Candidates will learn best practices for email interactions, ensuring effective and respectful communication with colleagues and clients.

Additionally, the test evaluates proficiency in using Microsoft Outlook, including scheduling meetings, setting up reminders, and managing appointments. Candidates will learn to use Outlook’s calendar and task management features to organize their workflow efficiently. The test also covers handling virtual meetings and appointments, ensuring candidates can effectively use online meeting tools to collaborate and communicate in a virtual environment.